Privacy Policy

This Privacy Policy sets out how personal data of users of the website https://piknikar.com/ is collected, stored, used and protected.

This English version is provided for convenience. The Ukrainian version prevails in the event of any discrepancy.

By using the website, placing an order, registering, submitting a request or contacting the shop, the User confirms that they have read this Policy and agree to the processing of their personal data on the terms set out below.

1. General provisions

1.1. This Policy applies to all Users of the Пікнікар website who visit the website, place orders, use the personal account, feedback forms, messengers, telephone, email or any other channel of communication with the shop.

1.2. Personal data is processed in accordance with the legislation of Ukraine, in particular the Law of Ukraine «On Personal Data Protection», the Law of Ukraine «On Electronic Commerce» and the Law of Ukraine «On Consumer Rights Protection».

1.3. The owner of the personal data is the Seller, who operates through the Пікнікар online shop.
Seller details: Individual entrepreneur Trubach Andrii Ivanovych, RNOKPP 2929201335, Kharkiv, Ukraine, e-mail: piknikar@ukr.net, tel.: +38 (096) 120 86 95.

1.4. If the User provides data of third parties, for example the recipient of an order, the User confirms that they are entitled to pass such data to the shop.

2. What data we collect

2.1. While the website is used and orders are placed, we may collect the following data:

  • surname, first name, patronymic;

  • telephone number;

  • email address;

  • delivery address or the selected delivery service branch;

  • details of the order recipient;

  • order history;

  • list of ordered items;

  • payment and delivery method;

  • payment data, without storing full bank card details;

  • support requests, correspondence, comments and reviews;

  • technical data: IP address, browser, device, date and time of the visit;

  • cookies and analytics data;

  • data the User provides voluntarily when placing an order or contacting the shop.

2.2. If an order is placed on behalf of an individual entrepreneur or a legal entity, the following may additionally be processed:

  • company or entrepreneur name;

  • EDRPOU / tax number;

  • registered or postal address;

  • bank details;

  • contact person details.

2.3. We do not collect special categories of personal data: health data, political opinions, religion, biometric data or other similar information.

2.4. The website is not intended for persons under 18. If such data has been submitted without the consent of parents or legal guardians, it may be deleted upon a corresponding request.

3. Why personal data is used

Personal data is used for the following purposes:

  • placing and processing orders;

  • order confirmation;

  • delivery of goods;

  • communication with the Buyer;

  • processing payments;

  • returns, exchanges and warranty service;

  • keeping the order history;

  • operation of the personal account;

  • responding to requests and complaints;

  • informing about the order status;

  • improving the website and the service;

  • website traffic analytics;

  • sending informational or marketing messages where the User has given consent;

  • compliance with the legislation of Ukraine;

  • protection of the rights and legitimate interests of the shop.

4. Legal grounds for processing

Personal data is processed on the following grounds:

  • necessity to fulfil the order and the sales contract;

  • compliance with statutory requirements;

  • consent of the User;

  • legitimate interest of the shop, in particular fraud prevention, service improvement and website security.

The User may withdraw consent to marketing mailings at any time by using the unsubscribe mechanism or by contacting the shop.

5. Data retention period

5.1. Personal data is stored only for as long as is necessary for the purposes of its processing.

5.2. Data related to orders, payments, returns and accounting documents may be stored for the periods provided for by the legislation of Ukraine.

5.3. Personal account data is stored until the account is deleted by the User or its use is discontinued.

5.4. Technical data and cookies may be stored for as long as is necessary for the operation of the website, analytics and security.

5.5. Once the retention period expires, data is deleted, anonymised or archived where further storage is required by law.

6. Transfer of data to third parties

6.1. Personal data may be transferred to third parties only to the extent necessary to fulfil the order and operate the website.

Such parties may include:

  • delivery services;

  • postal and courier operators;

  • payment systems and banks;

  • hosting providers;

  • CRM systems;

  • email and SMS delivery services;

  • analytics services;

  • service centres;

  • accountants, lawyers and consultants;

  • state authorities in the cases provided for by law.

6.2. We do not sell Users’ personal data to third parties.

6.3. Bank card payment data is processed by payment services. The shop does not store the full card number, CVV code or other sensitive payment data.

7. Cookies and tracking technologies

7.1. The website may use cookies and similar technologies for the correct operation of the website, saving settings, the cart, authentication, analytics and service improvement.

7.2. We may use the following categories of cookies:

  • technical cookies required for the website to work;

  • functional cookies for saving settings;

  • analytics cookies for traffic analysis;

  • marketing cookies for showing relevant advertising, where such are used.

7.3. The User may restrict or disable cookies in their browser settings.

7.4. Disabling technical cookies may cause the website, the cart, the personal account or the checkout to work incorrectly.

8. Protection of personal data

8.1. We take the necessary organisational and technical measures to protect personal data against unlawful access, loss, alteration, disclosure or destruction.

8.2. Access to personal data is granted only to persons who need this information to fulfil orders, maintain the website, arrange delivery, payment, returns or comply with statutory requirements.

8.3. Despite the security measures taken, transmission of data over the internet cannot be fully protected against all possible risks.

9. Rights of the User

The User has the right to:

  • know which personal data is being processed;

  • obtain access to their personal data;

  • request rectification of inaccurate data;

  • request deletion of data in the cases provided for by law;

  • restrict the processing of data;

  • withdraw consent to the processing of data;

  • opt out of marketing messages;

  • lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or with a court.

To exercise these rights, the User may contact the shop using the contact details provided on the website.

10. Contacts on personal data matters

Regarding the processing, amendment or deletion of personal data, the User may contact us:

  • email: piknikar@ukr.net;

  • telephone: +38 (096) 120 86 95;

  • through the feedback form on the website https://piknikar.com/;

  • at the Seller’s address: Kharkiv, Ukraine.

To have a request processed, the User must provide data that allows the request to be identified: name, order number, and the email or telephone number used when placing the order.

11. Changes to the Privacy Policy

11.1. The shop has the right to amend this Privacy Policy.

11.2. A new version of the Policy takes effect from the moment it is published on the website, unless stated otherwise.

11.3. Continued use of the website after changes are published means the User agrees to the updated version of the Policy.

11.4. The current version of the Privacy Policy is always available on the website https://piknikar.com/.

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