Terms of Use

This User Agreement governs the use of the website https://piknikar.com/, the placing of orders, payment, delivery, returns and exchanges in the Пікнікар online shop.

This English version is provided for convenience. The Ukrainian version prevails in the event of any discrepancy.

By using the website, browsing the catalogue, registering, placing an order or contacting the shop, the User confirms that they have read the terms of this Agreement and accept them in full.

1. General provisions

1.1. This Agreement is a public contract and sets out the terms of use of the Пікнікар website, as well as the procedure for concluding distance sales contracts between the Seller and the Buyer.

1.2. The Seller is a business entity selling goods through the Пікнікар online shop.
Seller details: Individual entrepreneur Trubach Andrii Ivanovych, RNOKPP 2929201335, Kharkiv, Ukraine, e-mail: piknikar@ukr.net, tel.: +38 (096) 120 86 95.

1.3. The Website is the online shop located at https://piknikar.com/.

1.4. The User is any person who visits the website, views goods, places an order or uses the services of the website.

1.5. The Buyer is a User who has placed an order on the website or through other communication channels of the shop.

1.6. Goods are the products presented in the website catalogue, in particular cookware for open-fire cooking, cauldrons, frying pans, barbecues and grills, camping and picnic equipment, wooden and metal products, as well as items made to individual order.

2. Placing an order

2.1. Information about goods on the website is for reference and is not an unconditional public offer. Availability, price and specifications are confirmed when the order is placed.

2.2. To place an order, the Buyer selects a product, adds it to the cart, provides contact details, the delivery and payment method, and then confirms the order.

2.3. An order is deemed accepted after confirmation by the shop: by telephone, email, SMS, messenger or any other available means of communication.

2.4. The Seller has the right to clarify the details of the order, the availability of goods, the delivery and payment method and any other information required to fulfil the order.

2.5. If the Buyer cannot be reached or the order is not confirmed, the Seller has the right to cancel the order.

2.6. The Seller may refuse to fulfil an order if the goods are unavailable, if an incorrect price or specification was shown on the website, or if circumstances arise that make fulfilment impossible.

3. Price and payment

3.1. Prices on the website are stated in hryvnia.

3.2. The Seller has the right to change prices without prior notice. A price change does not apply to orders already confirmed, except in cases of an obvious technical error.

3.3. Payment is made by cash on delivery when the order is collected at the carrier’s branch. Other payment methods may be available if they are explicitly stated on the website or agreed with the Seller.

3.4. When paying by cash on delivery, the Buyer pays the carrier’s fee according to its tariffs.

3.5. In the case of online payment, the order is processed after the payment is confirmed by the payment system.

3.6. Fees charged by banks, payment systems and delivery services are paid by the Buyer, unless stated otherwise on the website or agreed with the Seller.

4. Delivery

4.1. Orders are delivered by the delivery services available on the website, in particular Nova Poshta.

4.2. The delivery time depends on the selected carrier, the locality, the working hours of the branches, the availability of the goods and the time needed to prepare the order.

4.3. The approximate delivery time is 1–3 days after the order has been dispatched. This does not include the time needed to prepare the order.

4.4. The delivery cost is calculated according to the carrier’s tariffs and is paid by the Buyer, unless agreed otherwise with the Seller.

4.5. When receiving an order, the Buyer must check:

  • the integrity of the packaging;

  • the appearance of the goods;

  • the completeness of the set;

  • that the goods match the order;

  • the absence of visible damage.

4.6. If damage, shortage or a discrepancy is found on receipt, the Buyer must draw up a report together with the representative of the delivery service and notify the Seller immediately.

4.7. If the Buyer has accepted the goods without remarks, the goods are deemed to have been handed over in proper external condition and complete, unless proven otherwise.

4.8. If the Buyer has not collected the parcel within the period set by the carrier, the Seller has the right to cancel the order. The cost of delivery and of returning the parcel may be deducted from the refund amount.

5. Returns and exchanges

5.1. Returns and exchanges are carried out in accordance with the Law of Ukraine «On Consumer Rights Protection» and the terms of the shop.

5.2. The Buyer may return or exchange goods within 14 days of purchase if the goods:

  • have not been used;

  • show no signs of installation, assembly or operation;

  • have retained their presentation;

  • are complete;

  • have undamaged packaging, seals, tags and labels;

  • are accompanied by a document confirming the purchase.

5.3. A return is not possible if:

  • more than 14 days have passed since the purchase;

  • the goods have been used;

  • there are signs of installation, operation, soiling or damage;

  • the original packaging is damaged or missing;

  • the set is incomplete;

  • there is no proof of purchase;

  • the goods show signs of opening, repair or third-party interference;

  • the goods have been damaged through improper use, installation, storage or transport after receipt.

5.5. Discounted goods, second-hand goods and goods marked «Sale» cannot be returned or exchanged if the Buyer was informed of their condition in advance.

5.6. To arrange a return or exchange, the Buyer must contact the shop, agree the return and send the goods to the details provided.

5.7. Do not send goods without prior agreement with the Seller. Such shipments may not be accepted.

5.8. Shipments sent with cash on delivery without prior agreement are not accepted.

5.9. If the goods did not suit the Buyer in terms of specifications, size, shape or for any other reason, the delivery cost is paid by the Buyer.

5.10. If the return or exchange occurs through the fault of the shop, the delivery costs are paid by the Seller.

5.11. A refund is made after the goods have been received and inspected. The refund period is up to 14 days.

5.12. Items made to individual order (engraving, custom printing, manufacture to the Buyer’s measurements or design) constitute a service and cannot be returned or exchanged as goods of proper quality.

5.13. Before sending goods back, the Buyer contacts the Seller. The Seller informs the Buyer of the address to which the goods should be sent.

6. Warranty and goods of improper quality

6.1. Warranty obligations apply within the terms of the manufacturer and the legislation of Ukraine.

6.2. If the Buyer discovers a defect, they must contact the Seller and provide the goods for inspection.

6.3. To assess a defect, the Seller may request photographs of the goods, a description of the conditions of use and other information needed to review the request.

6.4. The Seller has the right to refuse warranty service if the defects arose as a result of:

  • violation of the operating rules;

  • self-repair;

  • mechanical damage;

  • the use of aggressive cleaning or abrasive agents;

  • use of the goods for a purpose other than intended.

6.5. Where necessary, the goods may be sent for diagnostics or expert examination.

7. Rights and obligations of the Buyer

The Buyer has the right to:

  • receive information about the goods, price, delivery and payment;

  • place orders on the website;

  • choose an available payment and delivery method;

  • inspect the goods on receipt;

  • raise questions about returns, exchanges and warranty;

  • require observance of their rights under the legislation of Ukraine.

The Buyer undertakes to:

  • provide accurate contact details;

  • pay for orders on time;

  • collect orders within the set period;

  • inspect the goods on receipt;

  • comply with the terms of this Agreement;

  • not use the website for unlawful acts, spam, fraud or disruption of the website.

8. Rights and obligations of the Seller

The Seller has the right to:

  • change the assortment, prices and availability of goods on the website;

  • clarify the Buyer’s details in order to fulfil an order;

  • cancel an order if the goods are unavailable, if there is a price error or if the Buyer cannot be reached;

  • refuse a return or exchange if the return conditions have been breached;

  • temporarily restrict the operation of the website for maintenance;

  • amend this Agreement by publishing a new version on the website.

The Seller undertakes to:

  • provide accurate information about the goods;

  • fulfil confirmed orders;

  • hand over goods of proper quality;

  • review requests from Buyers;

  • comply with the requirements of the legislation of Ukraine;

  • ensure the protection of Users’ personal data.

9. Personal data

9.1. By placing an order or registering on the website, the User consents to the processing of personal data by the Seller.

9.2. Personal data is used for:

  • placing and fulfilling an order;

  • delivery of goods;

  • communication with the Buyer;

  • processing payments;

  • returns or exchanges of goods;

  • compliance with statutory requirements;

  • improving the website and the service.

9.3. The Seller may pass the necessary data to delivery services, payment systems, banks, service centres and other parties where this is required to fulfil an order.

9.4. The Seller undertakes not to pass personal data to third parties without lawful grounds.

9.5. Detailed terms of data processing may be set out in a separate Privacy Policy on the website.

10. Intellectual property

10.1. All materials of the website, in particular texts, photographs, images, logos, design, catalogue structure and other elements, belong to the Seller or are used by the Seller on lawful grounds.

10.2. Copying, distribution, parsing, modification or use of the website materials without the written permission of the Seller is prohibited.

10.3. Trademarks, logos and manufacturer names are used solely to identify the goods.

11. Liability of the parties

11.1. The parties are liable for breach of the terms of this Agreement in accordance with the legislation of Ukraine.

11.2. The Seller is not liable for delivery delays or failures of payment systems, banks, delivery services, internet providers or other third parties, where such circumstances did not arise through the fault of the Seller.

11.3. The Seller is not liable for an incorrect choice of goods by the Buyer if the website contained information sufficient to make the choice, or if the Buyer did not check the specifications and dimensions of the goods before purchase.

11.4. The Buyer is responsible for the accuracy of the data provided, the correctness of the delivery address and the contact information.

12. Dispute resolution

12.1. The parties shall seek to resolve all disputes and disagreements through negotiation.

12.2. The Buyer may contact the Seller using the contact details provided on the website.

12.3. If a dispute cannot be resolved through negotiation, it shall be considered in accordance with the legislation of Ukraine.

12.4. The law of Ukraine applies to this Agreement.

13. Final provisions

13.1. This Agreement takes effect from the moment it is published on the website.

13.2. The Seller has the right to amend the terms of the Agreement. A new version takes effect from the moment it is published on the website, unless stated otherwise.

13.3. Use of the website after changes are published means the User agrees to the new version of the Agreement.

13.4. If individual provisions of the Agreement are found invalid, this does not affect the validity of the remaining provisions.

13.5. Where the Agreement is published in several languages, the Ukrainian version of the document prevails.

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